Return & Refund Policy

At LOTUS GLO, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

Eligible Returns

Returns are accepted only if:

• The product received is damaged.
• The product received is defective.
• The wrong item was delivered.

Return Request Timeline

Customers must raise a return request within 48 hours of receiving the order.

Return Conditions

• Product must be unused and in original packaging.
• Product should include all accessories and labels.
• Proof of damage or incorrect product may be requested.

Refund Process

Once the returned item is received and inspected, the refund will be processed within 5–7 business days.

Refund Method

Refunds will be credited to the original payment method used during purchase.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.